We handle returns on a case-by-case basis with the objective of customer satisfaction. Please be patient as we offer troubleshooting tips for quick solutions and kindly request customers to fully test out items.
Returns are accepted for new, unopened items purchased on our website. The item(s) must be within 30 days of delivery for a refund or store credit. Returns that do not meet our policy will not be accepted and will be sent back to the original address of the order. The customer will be responsible for return shipping on their requested items. Any shipping paid for the original order will not be compensated.
We are currently not offering exchanges for items.
If you wish to submit of return request, please submit a ticket here with the following information: https://help.divinikey.com/support/tickets/new
- Full Name
- Order Number
- Reason for return
Due to the nature of the product, lubricants will not be accepted for return.
Groupbuy and Clearance items are final sale items and are excluded from returns. If there are any issues, please reach out to our support.
Dead of Arrival (DOA) Policy
All "Dead on Arrival" (DOA), damaged, missing, or wrong item claims must be reported back to us within 72 hours from the time of delivery. Please inspect your items carefully upon receiving it and is your responsibility to check your package within the respective time span.
Adequate packaging is required for acceptance. Adequate packaging includes utilizing a padded envelope or box, whichever method is required to ensure the package is not lost or damaged during shipment. Poor packaging resulting in a lost/damaged package may result in refusal of the return.
Return Shipping Costs
In regards to the cost of shipment for returns, customers may be responsible for the cost of shipping the items back to us. We do not offer replacements as defective items will result in an issuance of credit back to your account.
A refund may be issued back to the original payment (credit card, PayPal, etc.) or as store credit. Divinikey is not responsible for refunds to a Prepaid Card or a cancelled credit card in the event the cardholder no longer has possession of it.